Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases will always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

We will happily fit in your emergency if we are available, but please call ahead so that we can best attend to your pet's needs.

For your convenience, 'drop-off' appointments will be available. Usually we will ask you to drop off sometime in the morning so our doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.


Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, cash and personal checks. We do not currently accept American Express.


Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. If you need to borrow a leash, please ask at the front desk before you bring your pet in.

 

Missed Appointments

We ask that you provide us with a minimum of 24 hour notice so that we may place another patient in your reserved time. If you are unable to provide us with 24 hour (or more) notice of an appointment cancellation, we regret to inform you that a Missed Appointment Fee will be applied to your account.

 

Dispensing Medications

New York State law requires a valid doctor-patient relationship for a veterinary hospital to dispense prescription medications of any kind. Some medications require examination that has been performed recently. All medications require an exam performed by the prescribing veterinarian within the past year.