Frequently Asked Questions

 

Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (518) 843-2882.

1. What are the Hospital hours?

   Our hospital is open Monday, Wednesday, and Friday from 8 AM to 5 PM.  On Tuesdays and Thursdays, we are open from 8 AM to 8 PM.  The clinic is closed on Saturday and Sunday.

 

2. Do I need to have an appointment?

    Yes, patients are seen by appointment.  Please be aware that we usually see our appointments in a timely fashion, but critical cases must always take precedence.

 

3. What happens in an emergency?

  During our regular hours, we are well equipped to handle the vast majority of emergencies.  Please call ahead in case our doctor is temporarily out of the building and so that we can be prepared.  When we are not open, we will refer you to appropriately staffed and equipped overnight facilities.

 

4. Can I take a tour of your hospital?

  We are proud of our facility, and would be happy to show it off!  Please ask a staff member when you can do this.  In most cases, we can accommodate you immediately, but we do need to make sure there are no critical hospitalized or surgical cases we might disturb.

 

5. What forms of payment do you accept?

     Cash, Check, Mastercard, Visa, Discover, Care Credit. We can not currently accept American Express.

 

6. Can I make payments?

    Payment in full is required at the time of service. If you are looking for something that will allow you to make monthly payments, please go to www.carecredit.com

 

7. At what age can I have my pet spayed or neutered?

   We usually recommend spaying or neutering between 4 and 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.

 

8.  What is the pre-anesthetic blood screening?

   This is a blood test that approximately 1 week prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.

 

9. How long do the sutures stay in after my pet's surgery?

   Procedures involving sutures require them to be removed in 10 to 14 days following the surgery.  Many pet's can have internal sutures.


10.  Is it a good idea to let my pet have at least one litter?

    No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.

 

11.  Do you board pets?

   At this time, boarding is rarely available.  If you would like your pet to be boarded with us due to medical concerns, please ask if we can accommodate your pet well in advance.  We do have several excellent pet sitters who would be happy to care for your pet in the comfort of their own home.


12.  What are your kennels like? 

   Our dog kennels and cages are indoor. If physically capable, the dogs are walked 3 times daily while they are hospitalized.  Noisier patients are housed separately from our more critical and nervous cases.  We have a separately heated, air-conditioned, and ventilated isolation room for contagious patients.  We have an oxygen cage available for our critical patients.  Blankets and food are provided for all pets, but you are always welcome to bring your own. 

 

13. How do you clean your facility?

  We pride ourselves on a clean and sterile hospital environment.  We use a sterilizing spray on our examination tables between each patient.  We wash our hands thoroughly between every patient. If a pet with a contagious disease is seen, the exam room and if necessary, the entire hospital will be appropriately cleaned before another patient is allowed in.  If there are fleas or flea dirt seen on a patient, the exam room will be flea sprayed after the patient has left.  A hospitalized patient with fleas will immediately be treated for those fleas to prevent the spread of disease.  *If you ever see any dirt or disorder, please bring it to a staff member's immediate attention.*  It is our goal to always be at our best!

 

14. Are you accepting new clients?

   We are gladly accepting new clients!