To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases will always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
We will happily fit in your emergency if we are available, but please call ahead so that we can best attend to your pet's needs.
For your convenience, 'drop-off' appointments will be available. Usually we will ask you to drop off sometime in the morning so our doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks. We only offer payment plans through Care Credit. Please go to the website www.carecredit.com to find a plan that suits your needs.
PATIENT ARRIVAL POLICY
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. If you need to borrow a leash, please ask at the front desk before you bring your pet in.
MISSED APPOINTMENT POLICY
We ask that you provide us with a minimum of 24 hour notice so that we may place another patient in your reserved time. If you are unable to provide us with 24 hour (or more) notice of an appointment cancellation, we regret to inform you that a Missed Appointment Fee will be applied to your account.
New York State law requires a valid doctor-patient relationship for a veterinary hospital to dispense prescription medications of any kind. Some medications require examination that has been performed recently. All medications require an exam performed by the prescribing veterinarian within the past year.
LATE ARRIVAL POLICY
If you are unable to inform us within a reasonable time prior to your pets scheduled appointment, we may have to ask that you reschedule. We regret to inform you that if you and your pet arrive 15 minutes or later, a "15 Minutes Late (or More) Fee" will be applied to your account as well as having to reschedule.
RETURNED CHECK FEE
If you decide to write a check for the balance of your pets visit and the check is returned to us, we regret to inform you that there will be a "Returned Check Fee" applied to your account. The amount of the fee will vary depending on how much your bank charges our clinic. IF a check is returned, both the balance of the visit as well as the return fee will be required prior to making future appointments.